At Bonbelle, we want you to love every item you purchase from our store. If for any reason you are not completely satisfied with your order, we are happy to help with a return or exchange under the following conditions:
1. Return/Exchange Eligibility
- We allow one free return or exchange per order.
- Returns or exchanges must be requested within 14 days of receiving your order.
- All items must be in their original, unused, and unworn condition, with all tags and packaging intact.
- For hygiene reasons, beauty products, cosmetics, and accessories (such as earrings) cannot be returned or exchanged unless they are defective or damaged.
2. Free Return/Exchange Process
- To initiate a return or exchange, please contact our customer support team within 14 days of receiving your order. You can reach us at info@bonbelle.co.za or use the contact form on our website.
- Our team will provide you with detailed instructions on how to return your item.
- One free return/exchange means we will cover the cost of return shipping for the first item returned or exchanged. Any subsequent returns or exchanges will incur a shipping fee.
3. Condition of Returned Items
- Items must be unwashed, unworn, and in resalable condition with all original packaging and tags still attached. If we receive items that do not meet these criteria, we reserve the right to reject the return or exchange.
- Please ensure that your item is carefully packed for the return shipment to avoid any damage during transit.
4. Refunds
- Once your return is received and inspected, we will notify you via email and process your refund to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment provider.
- If you choose to exchange your item instead of returning it, we will send out your new item as soon as the original one is received.
5. Final Sale Items
- Items marked as “Final Sale” or “Non-Returnable” are not eligible for return or exchange. Please double-check product descriptions before placing your order.
6. International Orders
- For international orders, the customer is responsible for return shipping costs, except in cases of defective or damaged items.
7. Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us immediately at info@bonbelle.co.za with clear photos of the damage or defect.
- We will either replace the item at no cost or offer you a full refund for the damaged goods.
Bonbelle strives to provide a seamless shopping experience, and we hope our returns and exchange policy helps you feel confident when shopping with us. Thank you for choosing Bonbelle for your beauty and fashion needs!